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Module Replacement
The battery modules, power modules, intelligence module and
the redudant intelligence module are user replaceable. If any
module fails, and is protected with at least one functioning
“redundant” module, it can be “hot-swapped,” meaning the
failed module can be replaced without interrupting power to
the load equipment.
This chapter explains the alarms that indicate a module fail-
ure, it provides a toll-free telephone number for technical sup-
port and for ordering replacement modules, and it provides
the procedure for replacing a failed module.
Module Failure Alarm Indicators
In the event of a module failure, the PowerView will display
one of the following four module failure messages. See figures
8-1 through 8-4. In addition to the message, the red Fault LED
status indicator will glow. Depending on the system configu-
ration, other alarms, including the PowerView audible alarm,
a pager notification, and software notification will be issued.
Fig 8-1 Battery Module Failure Message
Fig 8-2 Power Module Failure Message
Fig 8-3 Intelligence Module Failure Message
Fig 8-4 Redundant Intelligence Module Failure Message
Each screen clearly identifies which module has failed, and
where to find the module in the Symmetra
TM
. These locations
match the labels on the center spine behind the grill covers.
The PowerView may display additional screens in the form of
a “fault list.” Press any key to scroll through this fault list.
Record the information on each screen. This information will
aid in the technical diagnosis of the problem.
Technical Support and Obtaining a
Replacement Module
To obtain a replacement module, or for technical assistance,
contact APC technical support at 1-888-809-TECH. A techni-
cian can help diagnose the situation over the telephone, and
can facilitate obtaining a replacement module.* When con-
tacting APC, be prepared with the following information:
n If possible, contact technical support from a telephone that
is within reach of the Symmetra
TM
PowerView. This will
aid in using the display to gather and report additional
information to the technician.
n Be prepared to provide a detailed description of the prob-
lem. A technician will help you solve the problem over the
phone if possible, or will give you a Return Material
Authorizaton Number (RMA#). This RMA# must be clearly
printed on the outside of the package if the module is re-
turned to APC.
n If the Symmetra
TM
is within the warranty period, repairs
will be performed free of charge. If it is not within the
warranty period, there will be a charge for repair.
n If the Symmetra
TM
is covered by an APC PowerPlan Ser-
vice Product, have that information available to give to the
technical support technician.
Returning Modules to APC
To return a failed module to APC, pack the module in the
original shipping container, and return it by insured, prepaid
carrier to the address on the rear cover of this User’s Manual.
If you no longer have the original shiping materials, ask the
technician about obtaining a new set. It is very important that
you pack the module properly to avoid damage in transit.
Never use stryrofoam beads for packaging a module because
the module will settle in transit and become damaged. Dam-
ages sustained in transit are not covered under warranty. En-
close a letter in the package with your name, RMA#, address, a
copy of the sales receipt, description of the trouble, a phone
number, and a check (if necessary.)
Chapter 8 - Module Replacement
8-1
*If a service contract was purchased from another service pro-
vider, contact the service provider for replacement modules,
and technical assistance.