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Take your time
When you see an error message, you don’t have to take action immediately.
The message stays on the screen until you click the OK (or Restart) button or
turn off the Macintosh.
To help diagnose and correct the problem, follow the suggestions in this
subsection. Gather as much information on the situation as you can. Then
follow the instructions in the next subsection, “Start Over by Restarting
Your Computer.”
m Make a note of exactly what you were doing when the problem occurred.
Write down the message on the screen and its ID number (if any). List the
programs you were using and the names of any items you know have been
added to the System Folder since the system software was installed. This
information will help a service person diagnose the problem. (It is helpful
to keep a printed copy of the items in your System Folder. For instructions
on printing the contents of a folder, see the “Printing” topic of Macintosh
Guide, available in the Guide [h] menu.)
m Check the screen for any clues. Is a menu selected? What programs and
document icons are open? Note anything else that seems relevant.
m If you were typing text and were not able to save it before the problem
occurred, you can write down the parts of the text still visible on the
screen so that some of your work will be easy to replace.
m Ask other Macintosh users about the problem you’re having; they may have
a solution for it.
WARNING
If you have a problem with your computer and nothing
presented in this chapter solves it, consult the service and support
information that came with your computer for instructions on how to
contact an Apple-authorized service provider or Apple for assistance. If
you attempt to repair the computer yourself, any damage you may cause
will not be covered by the limited warranty. Contact an Apple-
authorized dealer or service provider for additional information about
this or any other warranty question.
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Chapter 6