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A “sad Macintosh” icon appears and the computer won’t start up.
This icon indicates that your Macintosh cannot start up because of a problem
with the system software or the computer hardware.
Eject any floppy disks by turning off the computer and then holding down the
mouse button while you turn the computer on again. Try starting up with the
Macintosh Performa CD: Performa Software. Do this by inserting the CD-ROM
disc into the CD-ROM drive and holding down the C key while you restart
the computer. (See the section “Starting Up From the Macintosh Performa CD:
Performa Software” later in this chapter if you need more help.) If the “sad
Macintosh” icon appears again, consult the service and support information
that came with your computer for information on contacting an Apple-
authorized service provider or Apple for assistance.
The hard disk icon does not appear on the desktop.
If you don’t see a hard disk icon on the desktop, try the following:
m Use the Drive Setup program to make the disk available. Drive Setup is on
the Macintosh Performa CD: Performa Software that came with your
computer. For instructions on using Drive Setup, follow the instructions in
“Checking for Damage on Your Hard Disk” in the section “Repairing a
Damaged Disk” later in this chapter.
m If the hard disk is internal, shut down your computer, wait at least 10
seconds, and then turn it on again.
m If the hard disk is external, make sure that it is turned on and that its cable
is connected firmly; then restart the Macintosh.
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Troubleshooting