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Appendix
87
The Java Client
The Log Server
Symptom Action
Java Client won't connect
to the IP8000
1. JRE 6 Update 3 or higher must be installed on your
computer.
2. Close the Java Client, reopen it, and try again.
Java Client performance
deteriorates.
Exit the program and start again.
National language
characters don't appear.
When entering national language characters, if your local
keyboard is set to a non-English national language
layout, you must set the remote computer's keyboard
layout to English.
When I log in, the browser
generates a CA Root
certificate is not trusted, or
a Certificate Error
response.
The certificate’s name is not found on Microsoft’s list of
Trusted Authorities. The certificate can be trusted.
See Trusted Certificates, page 91, for details.
There is no Virtual Media
icon on my Control Panel.
The virtual media function only supports the Windows
browser and AP client programs.
Problem Resolution
The Log Server program does
not run.
The Log Server requires the Microsoft Jet OLEDB 4.0
driver in order to access the database.
This driver is automatically installed with Windows
ME, 2000 and XP.
For Windows 98 or NT, you will have to go to the
Microsoft download site:
http://www.microsoft.com/data/download.htm
to retrieve the driver file:
MDAC 2.7 RTM Refresh (2.70.9001.0)
Since this driver is used in Windows Office Suite, an
alternate method of obtaining it is to install Windows
Office Suite. Once the driver file or Suite has been
installed, the Log Server will run.
ip8000.book Page 87 Friday, May 9, 2008 10:39 AM