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Appendices 73
ing, check that the display settings for your target computer are set no higher than a resolution
of 1280 x 1024 at 60 Hz refresh rate.
• If the transmitter has been power cycled (by unplugging the USB cables), ensure that all other
cables are disconnected before reconnecting the transmitter. Ensure that you connect the USB
cables first.
No mouse or keyboard operation from peripherals attached to user station
• Ensure that the mouse and keyboard cables are connected to the correct PS/2 or USB ports on
the user station.
• Ensure that both of the USB connectors from the transmitter are securely connected to the
correct connectors on the target computer.
• If the target computer can provide only one USB port for the transmitter:
• Use an external power supply for the transmitter
NOTE: The LVIPHR-T and LVIPDH-T transmitters require an external power supply, which is shipped with those
units. The LVIP-T and LVIPVG-T transmitters do not come with an external power supply, but you can obtain one
from Avocent.
• Ensure that the transmitter USB cable labeled “2” is attached to the available USB port of
the target computer.
• Ensure that the correct keyboard layout is configured on the target computer for the keyboard
you are using.
• Retest the mouse and keyboard by connecting them directly to the target computer and
rebooting.
No audio from speakers attached to user station
• Ensure that the audio cable is securely plugged into the line-out port of the target computer
(should be color-coded green).
• Ensure that the speaker cable is securely plugged into the line-out port of the LongView IP
KVM user station.
• Verify that the audio sample rate has not been set to “off” for either the transmitter or the user
station.
• Ensure that the same audio sample rate has been set for both the transmitter and the user sta-
tion.
• Verify that the speakers are turned on.
• Retest the speakers by connecting them directly to the target computer.
Poor sound quality from speakers attached to user station
• Ensure that the same audio sample rate has been set for both the transmitter and the user sta-
tion.