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74 LongView® IP KVM Extenders Installer/User Guide
Poor video quality on monitor attached to user station
• Reset video by pressing <F11>.
• Ensure that the video cable from the monitor is securely plugged in to the correct connector on
the user station.
• Check the video quality using a different monitor.
No response from USB mass media device attached to the user station
• Ensure that the mass media device is connected directly to one of the USB connectors on the
user station. If the mass media device is connected to the user station via a USB hub, it will not
be possible to access it.
• Ensure that both of the USB connectors from the transmitter are securely connected to the cor-
rect ports on the target computer.
• Verify that the mass media device is functioning correctly by attaching it to the USB port on
another computer.
Slow file transfer rate from or to the USB mass media device
• Check if at least one of the transmitter USB cables is connected to a high speed USB port on
the target computer. The transmitter will operate with Low Speed and Full Speed USB, but the
file transfer rate will be slower.
Connection to target computer is lost
• Verify that the network cable is securely connected to the RJ-45 connector on the user station.
• Verify that the user station is linked to the network and that it is receiving data.
• Verify that the target computer is turned on.
• Ensure that both of the USB connectors from the transmitter are securely connected to the cor-
rect connectors on the target computer.
• Verify that the transmitter is drawing sufficient power from the USB connections on the target
computer and that it has booted correctly:
• If the green LED on the transmitter is on, the transmitter is drawing sufficient power.
• If the transmitter cannot draw sufficient power from the target computer, obtain an
external power supply unit for the transmitter from Avocent.
NOTE: The LVIPHR-T and LVIPDH-T transmitters require an external power supply, which is shipped with those
units. The LVIP-T and LVIPVG-T transmitters do not come with an external power supply, but you can obtain one
from Avocent.
• The transmitter has an internal fan. Verify that the fan is functioning.
• Ping the transmitter from another on the network to ensure it is connected.
• Reset the transmitter.
• Reset the user station.