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Appendices 63
Appendix C: Technical Support
Our Technical Support staff is ready to assist you with any installation or
operating problems you encounter with your Avocent product. If a problem
should develop, follow the steps below for the fastest possible service:
1. Check the pertinent section of the manual to see if the problem can be
resolved by following the procedures outlined.
2. If you are unable to fi nd a resolution, recreate the problem when possible.
3. Call Avocent Technical Support for assistance. To expedite assistance, have
this manual available, along with a copy of your invoice giving the date of
purchase. DSR Technical Support is available toll free at 888-793-8763.