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Troubleshooting
74 ETEP Installation Guide
Error State
NOTE
A FIPS failure puts the ETEP into FIPS error mode, lights the alarm indicator, and puts dataplane in
discard mode, but does not zeroize the ETEP. A user can recover by doing a reboot or exiting FIPS mode
Temperature Threshold and Discarded Traffic
When the ETEP enters an alarm state due to a temperature failure, the Alarm indicator illuminates and
the ETEP discards traffic. The ETEP remains in an error state until it is rebooted. However, once the
temperature drops below the critical threshold, the alarm indicator turns off and the ETEP stops reporting
an alarm state to EncrypTight Manager, even though the alarm state has not been cleared and the ETEP
continues to discard traffic.
If the ETEP is discarding traffic, check the system log for temperature warning notices to confirm that a
temperature error occurred. Reboot the ETEP to resume normal operation.
Table 27 Error State Symptoms and Solutions
Symptom Explanation and Possible Solutions
The Alarm LED is illuminated The ETEP enters an error state when a boot test fails, the
operating temperature threshold is exceeded, signature errors are
detected on critical files pertaining to policies and keys. or a FIPS
test fails when the ETEP is in FIPS mode.
When the ETEP is in an error state the Alarm LED illuminates, and
the appliance discards all packets it receives. Depending on the
error, other notifications may be sent (traps, status messages to the
EncrypTight Manager or the terminal).
To recover from an error state when FIPS mode is disabled:
• When the ETEP detects a corrupted policy, it enters an error
state and sends a critical error trap to the management station.
To recover, redeploy the policies and then reboot the ETEP.
• For non-policy errors, reboot the appliance. If the operating
temperature threshold is exceeded, cycle the power to restart
the ETEP.
• If a failure occurs during the boot process, refer to “Diagnostic
Code Display” on page 75 for additional troubleshooting
information.
• If the actions listed above do not clear the error, contact
customer support.