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CHAPTER NINETEEN
Error Messages
You may occasionally encounter a difficulty with your MFC or telephone
line. If this happens, your MFC often identifies the problem and displays an
error message. The list below explains the most common error messages.
You can correct most problems by yourself.
If you need additional help, call the Brother Fax-Back System at
USA: 1-800-521-2846
From within Canada: 1-800-681-9838
ERROR MESSAGE CAUSE ACTION
CHANGE DRUM SOON The drum unit is near the end of Use the drum unit until you
its life. have a print quality problem;
then replace the
drum unit with a new one.
CHECK PAPER The MFC is out of paper or paper Refill the paper or remove the
is not properly loaded in the paper and load it again.
multi-purpose sheet feeder.
CHECK PAPER SIZE Your Paper Size setting may not When you see this error, the
be set correctly for the paper you reduction ratio automatically
are using (see page 43). will be changed to AUTO if
you used a fixed reduction
ratio (see page 42).
COMM. ERROR A poor quality phone line Try the call again.
caused communications error.
CONNECTION FAIL You tried to poll a fax machine Verify the other party’s polling
that is not in Polled Waiting setup.
mode.
ERROR MESSAGES