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TROUBLESHOOTING AND MAINTENANCE
If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first. If the
copy looks good, the problem is probably not your MFC. Check the table
below and follow the troubleshooting tips.
DIFFICULTY SUGGESTIONS
Condensed print and If your copy looks good, you probably had a bad
horizontal streaks, the top connection, with static or interference on the
and bottom of sentences phone line. If the copy looks bad, call Brother
are cut off Customer Service at 1-800-284-4329 (USA) or
1-800-853-6660 (from within Canada) or
1-514-685-6464 (from within Montreal).
Vertical streaks/ Sometimes you may see vertical streaks/black lines
black lines appear on on the faxes you receive. Either your MFC’s primary
the faxes you receive corona wire for printing may be dirty, or the sending
party’s fax scanner may be dirty. Clean your primary
corona wire (see page 215), or ask the sender to
make a copy to see if the problem is with the sending
machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer
Service at 1-800-284-4329 (USA) or
1-800-853-6660 (From within Canada) or
1-514-685-6464 (From within Montreal).
MFC “hears” voice as If your MFC is set to Easy Receive ON, and it
CNG tone answers voice calls by trying to receive a fax, try
turning Easy Receive to OFF.
Horizontal streaks You may get a fax with horizontal streaks or with
missing lines. Usually this is caused by a poor
telephone connection. Ask the other party to send
the fax again.
Received faxes appear as If the received data is divided and printed on 2 pages or
split or blank pages if you get an additional blank page, your Paper Size
setting may not be correct for the paper you are using
(see page 43). If you are using the fixed reduction
feature, check to see if the reduction ratio is suitable for
the paper in your MFC. (see page 43.)
Printing and
Receiving
Faxes