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CHAPTER SIXTEEN
Troubleshooting
and Maintenanc
e
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
CHANGE DRUM SOON The drum unit is near the If you have a print quality
end of its life. problem, replace the drum
unit with a new one.
The drum counter was not 1. Open the front cover and
reset. press Clear.
2. Press 1 to reset.
CHECK PAPER #1 The machine is out of paper Refill the paper or remove
CHECK PAPER #2 or paper is not properly the paper and load it again.
loaded in the paper cassette.
COMM. ERROR A poor quality phone line Try the call again
caused communications
error.
CONNECTION FAIL You tried to poll a fax Verify the other party’s
machine that is not in Polled polling setup.
Waiting mode.
Troubleshooting
Error Messages
You may occasionally encounter a difficulty with your machine or
telephone line. If this happens, your machine often identifies the problem
and displays an error message. The list below explains the most common
error messages, in alphabetical order.