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CHAPTER 6 TROUBLESHOOTING
6–27
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Hollow print
• Make sure that you use paper that meets the specifications.
See “What kind of paper can I use” in Chapter 1.
• Select the ‘Thick paper mode’ in the printer driver, or use thinner
paper than you are currently using.
• Check the printer’s environment because conditions such as
high humidity may cause this situation to occur. See “Positioning
the printer” in Chapter 1.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Page skew
• Make sure the paper or other print media is loaded properly in
the paper cassette and that the guides are neither too tight nor
too loose against the paper stack.
• Set the paper guides correctly. Make sure that the tips of the
paper guides fit into their slots correctly. See “Printing from the
Paper cassette” in Chapter 1.
• If you are using the Multi-purpose tray, see "Printing from the
Multi-purpose tray" in Chapter 1.
• The paper cassette may be too full. See “Printing from the Paper
cassette” in Chapter 1.
• Check the paper type and quality. See "What kind of paper can I
use" in Chapter 1.
Curl or wave
• Check the paper type and quality. Both high temperature and
high humidity will cause paper to curl. See “What kind of paper
can I use” in Chapter 1.
• If you use the printer infrequently, the paper may have been in
the paper cassette for too long. Turn over the stack of paper in
the paper cassette. Also, try fanning the paper stack, and then
rotating the paper 180° in the paper cassette.
B DEFGH
abc efghijk
ACD
bcde
134
Wrinkles or creases
• Make sure the paper is loaded properly. See “Printing from the
Paper cassette” in Chapter 1.
• Check the paper type and quality. See “What kind of paper can I
use” in Chapter 1.
• Turn over the stack of paper in the tray or try rotating the paper
180° in the input tray.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Poor fixing
• Make sure that the blue tabs in the rear cover are re-set by
either closing the rear cover or pushing the blue tabs to their
original position. See “Printing on envelopes” in Chapter 1.