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Error and maintenance messages 6
As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens,
your machine identifies the error or required routine maintenance and displays the appropriate message. The
most common error and maintenance messages are shown below.
You can correct most errors and perform routine maintenance yourself. If you need more help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips:
Visit http://solutions.brother.com/
.
Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
NOTE
The LCD displays the tray names as follows.
• Standard paper tray: Tray 1
• Multi-purpose tray: MP Tray
• Optional lower tray
1
: Tray 2 and T2
1
Tray 2 is standard on HL-L8350CDWT.
Error message Cause Action
2-sided Disabled The back cover of the machine is
not closed completely.
Close the back cover of the machine.
Access Denied The function you want to use is
restricted by Secure Function Lock.
Contact your administrator to check your Secure
Function Lock settings.
Access Error The device was removed from the
USB direct interface while data was
processing.
Press Cancel. Reinsert the device and try to print
with Direct Print.
Belt End Soon The belt unit is near the end of its
life.
Buy a new belt unit before you get a Replace Belt
message.
Calibrate Calibration failed.
Press and hold down to turn the machine off.
Wait a few seconds, and then turn it on again.
Perform the color calibration again using the
control panel or the printer driver (see Color
Calibration on page 47).
Install a new belt unit (see Replacing the belt unit
on page 135).
If the problem continues, call Brother Customer
Service.
Cartridge Error The toner cartridge is not installed
correctly.
Pull out the drum unit, remove the toner cartridge for
the color that is indicated on the LCD, and put it back
into the drum unit again. Install the drum unit in the
machine again. If the problem continues, call Brother
Customer Service.
Condensation Condensation may have formed
inside the machine after a room
temperature change.
Leave the machine turned on. Wait for 30 minutes
with the front cover in the open position. Then turn off
the machine and close the cover. Turn it on again.