Filter
Top Products
Error codes, messages and solutions
The following table summarises the error codes that appear on Activity reports (see
p. 87), the displayed messages and what to do for each error.
Message Error Code Cause Action
BUSY/NO SIGNAL
#005/018 The telephone number you
dialled is busy.
Try sending the document at
a later time.
The other party’s fax is not
working.
Contact the other party and
have them check their fax.
The other party is not using
a G3 machine.
Contact the other party and
have them send or and have
them send or receive the
document using a G3
machine.
The touch tone/rotary pulse
setting on your fax is
incorrect.
Set your fax to the setting
that matches your telephone
line. (See p. 16)
The receiving fax did not
answer within 35 seconds.
Contact the other party and
have them check their fax.
You can try to send the
document send the
document manually. For an
overseas manually. For an
overseas manually. For an
overseas call, add pauses to
the registered number. (See
p. 29)
CHANGE CARTRIDGE
- The BJ cartridge is empty or
the ink has dried out.
Replace the BJ cartridge.
(See p. 103)
CHECK REC PAPER
#009 No paper in the fax or there
is a paper jam.
Add paper or clear the jam,
then press [STOP]. (See p. 7)
CHK. FRONT COVER
- The front cover is open. Close the front cover.
CHECK DOCUMENT
#001 Document is jammed. Remove the document and
start again. (See p. 98)
110