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13-14 Troubleshooting Chapter 13
You dialled or have been provided with an incorrect number.
• Dial the number again, or check that you have the correct number.
The other party’s fax machine may be out of paper.
• Contact the other party and ask them to make sure paper is loaded in their fax
machine.
There may be other documents being sent from memory.
• Allow time for those documents to finish sending.
An error may have occurred during sending.
• Print an ACTIVITY REPORT and check for an error code (1 p. 11-3).
The telephone line may not be working properly.
• Make sure there is a dial tone when you press Hook or when you lift the handset of
any external device connected to the FAX. If there is no dial tone, contact your local
telephone company.
The receiving fax machine may not be a G3 fax machine.
• Make sure the receiving fax machine is compatible with your FAX (which is a G3 fax
machine).
The subaddress and/or password are incorrect.
• If you registered a subaddress/password under a speed dialling button or code, make
sure they match the other party’s settings.
■ Faxes sent from the FAX are spotted or dirty.
The receiving fax machine may not be working properly.
• Check the FAX by making a copy (1 p. 10-2). If the copy is clear, the problem may be
in the receiving fax machine. If the copy is spotted or dirty, clean the scanner
components (1 p. 12-5).
The document may not be loaded correctly.
• Make sure the document is loaded correctly in the ADF (1 p. 4-3).
■ Cannot send using Error Correction Mode (ECM).
The other party’s fax machine may not support ECM.
• If this is the case, the document is sent without ECM.
ECM may be disabled.
• Make sure ECM on your FAX is enabled (1 ECM TX, p. 14-6).
• Contact the other party to check if ECM on their fax machine is enabled.