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A-1 Troubleshooting
This chapter provides troubleshooting tips.
Troubleshooting the Fiery
Startup diagnostics are described in the Installation and Service Guide for service
technicians. If you see startup error messages on Command WorkStation or if the Fiery
does not reach the Idle state, contact your authorized service/support provider.
Troubleshooting during Setup from the Control Panel
The following section explains some error and alert messages you may see during Setup
that might not be self-explanatory.
Network Setup messages
After this Setup screen This message Means
Enable AppleTalk
(Network Setup > Protocol
Setup > AppleTalk Setup)
No AppleTalk zone found. The Ethernet network cable is not attached to the connec-
tor on the C9800, or the network cable is not plugged into
the hub or network. If your AppleTalk network has zones,
and you want to specify a zone for the Fiery, you must con-
nect the network cable to the Fiery before performing
AppleTalk Setup.
This could also mean that the AppleTalk network does not
have zones. Zones are not required for printing to the
Fiery. Press Enter to continue.
Protocol Setup or Service
Setup (Network Setup)
You must first enable
a network port.
Enable at least one network port (Ethernet) in Port Setup
before beginning Protocol Setup or Service Setup.
Appendix A:
Troubleshooting