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Troubleshooting Cisco 2800 Series Routers
If you encounter problems with your Cisco 2800 series integrated services router, use this information
to isolate problems in the router or to eliminate the router as the source of the problem.
This document includes the following sections:
• Solving Problems, page 2
• Reading System LEDs, page 4
• Reading Port and Module LEDs, page 6
• System Messages, page 7
• Recovering a Lost Password, page 11
• More Troubleshooting Help—Cisco Technical Assistance Center, page 11
Note To troubleshoot a network module, refer to the online Cisco Network Modules Hardware Installation
Guide; to troubleshoot interface cards, refer to the online Cisco Interface Cards Installation Guide.
If you cannot locate the source of the problem, contact a customer service representative for information
on how to proceed. For technical support information, refer to the “Obtaining Technical Assistance”
section of the “Cisco 2800 Series Hardware Documents: Introduction and Warnings” online document.
Before you call, have the following information ready:
• Chassis type and serial number
• Maintenance agreement or warranty information
• Type of software and version number
• Date you received the new chassis
• Brief description of the problem
• Brief explanation of the steps you have taken to isolate the problem