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5-13
Cisco H.323 Signaling Interface User Guide
OL-4806-01 Rev. A14
Chapter 5 Troubleshooting Cisco HSI Alarms
Troubleshooting
GAPPED_CALL_NORMAL
Description
A normal call has been rejected due to call gapping. This informational event is reported to the
management interface and can be obtained with SNMP.
Severity Level and Trap Type
The severity level is information. The trap type is 2.
Cause
The GAPPED_CALL_NORMAL alarm is triggered when gapping levels cause a normal call to be
rejected.
Troubleshooting
To clear the GAPPED_CALL_NORMAL informational event, complete the following steps:
Step 1 Use the rtrv-gapping MML command to retrieve gapping information.
Step 2 If the MML-specific gap levels are active, use the set-gapping MML command to modify them.
Step 3 If the overload-specific gap levels are active, either modify the provisioned overload gapping percent
levels or reduce the cause of the overload (see
OVERLOAD_LEVEL1, page 5-14,
OVERLOAD_LEVEL2, page 5-11, and OVERLOAD_LEVEL3, page 5-9).
GAPPED_CALL_PRIORITY
Description
A priority or emergency call has been rejected due to call gapping. This informational event is reported
to the management interface and can be obtained with SNMP.
Severity Level and Trap Type
The severity level is information. The trap type is 2.
Cause
The GAPPED_CALL_NORMAL alarm is triggered when gapping levels cause a priority or emergency
call to be rejected.