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MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 190
INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE
REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS
Troubleshooting
Contacting Compaq Support
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Compaq
Obtain the following information before contacting Compaq Support:
Product name
●
Product serial number●
Purchase date●
Conditions under which the problem occurred●
Any error messages that have occurred●
Hardware configuration●
Type of printer connected●
Hardware/software being used●
Printed result of Computer Checkup (TEST)●
Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible●
Shipping Preparation
To ship the computer, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskette are
not exposed to electrical or magnetic fields while stored in transit.
2. Turn off the computer and external devices.
3. Disconnect the external devices from their power sources, then from the
computer.
IMPORTANT:
Ensure that there is not a diskette in the
diskette drive and that there are no PC Cards in
the PC slots.
4. Close the display and all exterior doors of the computer.
5. Pack the computer with sufficient packing material to protect it. Use the
original packing box or similar packaging.