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MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 190
INDEX PAGE PRODUCT DESCRIPTION LEGAL NOTICE HOW TO USE THIS GUIDE
REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG TROUBLESHOOTING SPECIFICATIONS
Troubleshooting
Preliminary Steps
>Preliminaries
>Clearing
Password
>POST
>Compaq
Utilities
>Troubleshooting
without
Diagnostics
>Contacting
Compaq
Before running POST, complete the following preliminary steps:
IMPORTANT:
Use AC power when running POST or Computer Setup. A low
battery condition could initiate Hibernation and interrupt the
test.
Obtain established passwords. Click here if you need to clear the
password.
1.
Ensure that the hard drive is installed in the computer.2.
Ensure that the battery pack is installed in the computer and the power
cord is connected to the computer and plugged into an AC power
source.
3.
Turn on the computer.4.
If a power-on password has been established, type the password and
press Enter.
5.
Run Computer Setup. If a Setup password has been established, type
the password and press Enter.
6.
Turn off the computer and all external devices.7.
Disconnect external devices that you do not want to test. If you want to
use the printer to log error messages, leave it connected to the
computer.
8.
Use Compaq Utilities and loopback plugs in the serial and parallel
connectors if you plan to test these ports.
9.
NOTE:
If a problem only occurs when an external device is connected to the
computer, the problem could be with the external device or its cable.
Isolate the problem by running POST with and without the external
device connected.
Follow these steps to run Compaq Utilities:
If you are running Compaq Utilities from the hard drive, turn on or
restart the computer. Press F10 when the cursor appears in the
upper-right corner of the screen. If you do not press F10 in time,
restart the computer and try again.
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If you are running Compaq Utilities from diskette, insert the Compaq●