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MY PRESARIO—GETTING STARTED COMPAQ.COM/CONSUMERSUPPORT HELP & SUPPORT 6-13
Power
Symptom Problem Solution
Computer will not turn on. Line voltage selection switch is not
in the proper position for your
region (115V/230V).
Set the line voltage selection switch
to the correct setting for your region,
or call Compaq Technical Support for
assistance. Refer to your Certificate
of Warranty for details.
Wall outlet is defective. Test the outlet by connecting a
different electrical device to
the outlet.
“Illegal Operation has
Occurred” error message
is displayed.
Software being used is not
Microsoft-certified for your version
of Windows.
Verify that the software is certified by
Microsoft for your version of Windows
(see program packaging for this
information).
Configuration files are corrupt. If possible, save all data, close all
programs, and restart your computer.
If the error message returns, press
the Help
G button on the keyboard to
access the Compaq Help & Support
Center and select Undo harmful
or unintended changes to your
system.
Computer will not start. System files may have been
damaged.
Refer to the “How to Access Help”
section in this chapter.
Wrong memory modules were
used in the upgrade, or memory
modules were installed in the
wrong location.
Verify that you installed your memory
modules correctly by calling Compaq
Technical Support. Refer to your
Certificate of Warranty for details.
Hard drive is damaged. Refer to your Certificate of Warranty
for details.