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6-14 HELP & SUPPORT COMPAQ.COM/CONSUMERSUPPORT MY PRESARIO—GETTING STARTED
Keyboard and
Scroll Mouse
Symptom Problem Solution
Keyboard commands and
typing are not recognized
by the computer.
Keyboard connector is not properly
connected.
1. On the Windows desktop, click
the Start button.
2. Click Turn Off Computer. The
Turn Off Computer dialog box is
displayed.
3. Select Turn Off.
4. After the shutdown is complete,
reconnect the keyboard to the
back of your computer and restart
your computer.
Program in use has stopped
responding to commands.
Shut down your computer using the
mouse. If your mouse cannot activate
a shutdown, refer to the problem
below: “Mouse connector is not
properly plugged into the back of
the computer.”
Keyboard needs repair. Refer to your Certificate of Warranty
for details.
Mouse does not respond to
movement or is too slow.
Mouse connector is not properly
plugged into the back of the
computer.
Shut down your computer using
the keyboard:
1. Press the Ctrl and Esc keys at
the same time to display the
Start menu.
2. Use the up or down arrow key to
select Turn Off Computer, and
then press the Enter key.
3. Use the up or down arrow key to
select the Turn Off option, and
then press the Enter key.
4. After the shutdown is complete,
plug the mouse connector into
the back of your computer (or the
keyboard) and restart your com-
puter.