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Isys
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G-Series Touchpanel Interface Crestron TPS-GA-TPI
44 • Isys
®
G-Series Touchpanel Interface: TPS-GA-TPI Operations Guide – DOC. 6501
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-GA-TPI Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
TPS-GA-TPI
interface does not
function.
TPS-GA-TPI is not
receiving power.
Verify power to unit. Use only
Crestron power supplies for
Crestron equipment.
Incorrect cable
connections.
Follow connection procedures
in this guide and inspect
connector pins.
Incorrect
firmware/software.
Update firmware/software
versions via Crestron Toolbox.
Interface is incorrectly
calibrated.
Enter “SETUP MODE” and
recalibrate.
If calibration fails, use the
Toolbox Text Console and run
the RESTORE command.
RESTORE resets all system
settings to factory defaults and
erases all files in internal flash
memory.
Interface is not
communicating with the
Cresnet network.
Use Toolbox to poll the
network. Verify Cresnet
connection to the interface.
Verify interface is in
“CRESNET MODE” as defined
in the “Interface Menu” on
page 17.
Interface is not
responding to
Cresnet.
Incorrect network wiring.
Touch the screen to remove
the message and verify correct
wiring to all connectors.
Incorrect configuration
parameters.
Enter Setup and verify
parameters.
Interface Cresnet ID is
not set to match the Net
ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the interface is
properly set to match the Net
ID in the SIMPL program.
Interface Cresnet ID is
not unique, two or more
units share the same ID.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
(Continued on the following page)