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Crestron TPS-GA-TPI Isys
®
G-Series Touchpanel Interface
Operations Guide – DOC. 6501 Isys
®
G-Series Touchpanel Interface: TPS-GA-TPI • 45
TPS-GA-TPI Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Interface is not
responding to
Cresnet.
ICMP is disabled.
Enable ICMP by typing ICMP
ON at the command prompt
in the Toolbox Text Console.
Wrong VT Pro-e or
SIMPL Windows
programs.
Verify correct programs.
Verify proper video set up.
No video
displayed.
Incorrect input
connection.
Verify video input and QM
connections.
IP address not correct
(LAN green and amber
LEDs are off).
Assign correct IP address to
TPS-G-TPI.
TPS-GA-TPI does
not respond to
ping command.
IP mask not correct
(LAN green and amber
LEDs are on).
Assign correct IP mask.
PC and TPS-GA-TPI not
on same subnet.
Ensure that the PC and the
TPS-GA-TPI are on the same
subnet.
Incorrect Touch settings.
Check Touch settings on
INTERFACE MENU.
Mouse or attached
touchpanel does
not work.
Incorrect Calibration.
Use Toolbox function Setup
Mode to perform calibration.
Interface does not
communicate with
RS-232 devices.
Incorrect RS-232
settings.
Match communication
settings of interface to
peripheral device.
Attached interface
display is dark.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
Unexpected
response from the
interface.
Interface is incorrectly
calibrated.
Enter “SETUP MODE” and
recalibrate.
Improper Ethernet
connection.
Verify proper connection at
interface LAN port.
Communications
via the LAN port is
not functioning.
Another device set to
the same IP address.
Obtain new interface static IP
address.
Check Network Wiring
Use the Right Wire
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(http://www.crestron.com/calculators).