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Running System Diagnostics 117
Running System Diagnostics
If you experience a problem with your server module, run the diagnostics before calling for technical
assistance. The purpose of the diagnostics is to test your server module's hardware without requiring
additional equipment or risking data loss. If you are unable to fix the problem yourself, service and
support personnel can use diagnostics test results to help you solve the problem.
Using Server Administrator Diagnostics
To assess a server module problem, first use the online Server Administrator diagnostics. If you are
unable to identify the problem, then use the system diagnostics.
To access the online diagnostics, log into the Server Administrator home page, and then click the
Diagnostics tab. For information about using diagnostics, see the online help. For additional
information, see the Server Administrator User's Guide.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices
on a server module. The system diagnostics menus and options allow you to:
• Run tests individually or collectively
• Control the sequence of tests
• Repeat tests
• Display, print, or save test results
• Temporarily suspend testing if an error is detected or terminate testing when a user-defined error
limit is reached
• View help messages that briefly describe each test and its parameters
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing