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110 Solving Problems
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General Program Problems
A program crashes
NOTE: Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
A program stops responding
Error messages appear
E-Mail Problems
SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
END THE PROGRAM —
1 Simultaneously press .
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click End Task.
REVIEW "ERROR MESSAGES"—Look up the message and take the
appropriate action. See the software documentation.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the
Outlook Express e-mail program open, click File. If Work Offline has a check
mark next to it, click the check mark to remove it and connect to the Internet.