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114 Solving Problems
www.dell.com | support.dell.com
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your
Drivers and
Utilities
CD provide approved drivers for Dell™ computers. If you install
drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver,
use Windows XP Device Driver Rollback to replace the driver with the
previously installed version.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Right-click the device for which the new driver was installed and click
Properties.
7 Click the Drivers tab.
8 Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see "Using System Restore" on page 116) to return your computer
to the operating state that existed before you installed the new driver.
Using the Drivers and Utilities CD
If using Device Driver Rollback or System Restore (see "Using System
Restore" on page 116) does not resolve the problem, then reinstall the driver
from the Drivers and Utilities CD:
1 Save and close any open files, and exit any open programs.
2 Insert the Drivers and Utilities CD.
In most cases, the CD starts running automatically. If it does not, start
Windows Explorer, click your CD drive directory to display the CD
contents, and then double-click the autocd.exe file. The first time that
you run the CD, it might prompt you to install setup files. Click OK,
and follow the instructions on the screen to continue.