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Appendix 173
During the remaining years: For the remaining period of the limited warranty, we will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced. When
you contact us, we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part as long as you return the
original part to us within 30 days after we ship the replacement part to you. If we do not receive
the original part within 30 days, we will charge to your credit card the then-current standard
price for that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto
Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We
will also include a prepaid shipping container with each replacement part for your use in
returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any
other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the
service agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers,
please refer to that contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are parts
or systems that have been returned to Dell, some of which were never used by a customer. All
parts and systems are inspected and tested for quality. Replacement parts and systems are
covered for the remaining period of the limited warranty for the product you bought. Dell owns
all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to Dell's website:
• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Home
Consumer who purchased through an Employee Purchase Program, go to
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-
9897.