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support.dell.com Getting Help 6-1
CHAPTER 6
Getting Help
This chapter describes the tools Dell provides to help you when you have a problem
with your computer. It also tells you when and how to call Dell for technical or cus-
tomer assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the basic troubleshooting checks described in “Checking the Basics”
in Chapter 3.
2. Run the Dell Diagnostics as described in “Running the Dell Diagnostics” in
Chapter 3.
3. Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it
out.
4. Use Dell’s extensive suite of online support services available at Dell’s World
Wide Web support site (http://support.dell.com) for help with installation and
troubleshooting procedures.
For more information, refer to “World Wide Web” found later in this chapter.
5. If the preceding steps have not resolved the problem and you need to talk to a
Dell technician, call Dell’s technical support service.
The system information label provides your system's five-character service tag
sequence. The label is located on the upper-left corner of the computer.
For instructions on using the technical support service, refer to “Technical
Support Service” and “Before You Call” found later in this chapter.