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6-2 Dell Dimension 900 System Reference and Troubleshooting Guide
Help Tools
Dell provides a number of tools to assist you. These tools are described in the follow-
ing sections.
NOTE: Some of the following tools are not always available in all locations. Please call
your local Dell representative for information on availability.
World Wide Web
The Internet is your most powerful tool for obtaining information about your
computer and other Dell products. From Dell's World Wide Web home page
(http://www.dell.com), you can access product information, order status, and
technical support.
From Dell's technical support page (http://support.dell.com), click one of the
following:
Support Your Dell — Enter your service tag and then click Submit. The service tag
sequence is listed on the system information label. See the System Help for the loca-
tion of the system information label.
From this page you can access a number of tools and information such as system
documentation, drivers, and basic input/output (BIOS) updates, and self-diagnostic
tools for resolving many computer-related issues by following interactive flowcharts.
Online Knowledge Center — This tool searches the Dell Knowledge Base and Dell
Support for answers and related topics.
Dell can be accessed electronically using the following addresses:
• World Wide Web
http://www.dell.com/ap/ (for Asian/Pacific countries only)
http://www.dell.com/
http://www.euro.dell.com (for Europe only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
• Electronic Support Service
apsupport@dell.com (for Asian/Pacific countries only)
support@us.dell.com
support.euro.dell.com (for Europe only)