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Contents 7
If the display is difficult to read . . . . . . . . . . . . . . . . 100
If only part of the display is readable
. . . . . . . . . . . . . 101
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . 101
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 102
If you cannot save a file to a floppy drive
. . . . . . . . . . . 102
If you have problems with a hard drive
. . . . . . . . . . . . 103
PC Card Problems
. . . . . . . . . . . . . . . . . . . . . . . . 103
General Program Problems
. . . . . . . . . . . . . . . . . . . . 104
A program crashes
. . . . . . . . . . . . . . . . . . . . . . 104
A program stops responding
. . . . . . . . . . . . . . . . . . 104
Error messages appear
. . . . . . . . . . . . . . . . . . . . 104
If Your Computer Gets Wet
. . . . . . . . . . . . . . . . . . . . 105
If You Drop or Damage Your Computer
. . . . . . . . . . . . . 106
Resolving Other Technical Problems
. . . . . . . . . . . . . . . 106
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
What Is a Driver?
. . . . . . . . . . . . . . . . . . . . . . . 107
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . 107
Reinstalling Drivers and Utilities
. . . . . . . . . . . . . . . 108
Manually Reinstalling Drivers for Windows XP
. . . . . . . . 109
Using System Restore
. . . . . . . . . . . . . . . . . . . . . . 110
Creating a Restore Point
. . . . . . . . . . . . . . . . . . . 110
Restoring the Computer to an Earlier Operating State
. . . . . 110
Undoing the Last System Restore
. . . . . . . . . . . . . . . 111
Resolving Software and Hardware Incompatibilities
. . . . . . 112
Reinstalling Microsoft
®
Windows
®
XP . . . . . . . . . . . . . . 113
Before You Reinstall
. . . . . . . . . . . . . . . . . . . . . 113
Reinstalling Windows XP
. . . . . . . . . . . . . . . . . . . 113
Reinstalling Drivers and Software
. . . . . . . . . . . . . . . 115