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136 Troubleshooting
Starting Your Device in the Safe Mode
If you find your device does not work as expected because of an
application you installed, try to start your device in the Safe mode. In
the Safe mode, all third-party applications are disabled and you can
remove any problematic applications to continue using your device
normally.
To enter the Safe mode:
1 Ensure that your device is powered off.
2 Press and hold the Power and Sleep/Wake button to turn on
your device.
Internet problems
Unable to connect to the
network.
Invalid SIM card. Contact your service
provider.
You are not within the
network’s service area.
Check the service area with
your service provider.
Poor signal. Move to an open space or if
you are inside a building,
move closer to a window.
Your device is in Airplane
mode with no wireless
connectivity.
1 Touch the Time area in
the system bar to open
the Status Details.
2 Touch anywhere in the
Status Details. Then, the
Quick Settings display
below the Status Details.
3 Drag the switch to OFF
to disable the Airplane
mode.
Media problems
Windows Media Player
on my computer cannot
play the sounds of the
video captured using the
device.
The device records video
sounds in amr format, but
Windows Media Player does
not support amr format.
Play the video using a video
player that supports amr
format, such as QuickTime.
Problem Possible causes Possible solutions
LG7_bk0.book Page 136 Monday, September 5, 2011 6:30 PM