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E-Mail Problems
Modem and Internet Connection Problems
NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital
telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the network
connector.
NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If
you are sure that your modem is working properly and you still experience problems, contact your ISP.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the
Outlook Express e-mail program open, click File. If Work Offline has a check
mark next to it, click the check mark to remove it and connect to the Internet.
CHECK THE TELEPHONE WALL JACK — Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone. Ensure that you
have touchtone telephone service. Try connecting the modem to a different
telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone
line or network conditions. Contact your telephone company or network
administrator for more information.
CONNECT THE MODEM CABLE DIRECTLY TO THE TELEPHONE WALL JACK — If
you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and use the
telephone line to connect the modem directly to the telephone wall jack.
CHECK THE CONNECTION — Verify that the telephone line is connected to the
modem.
CHECK THE TELEPHONE LINE — Try using a different telephone line. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
IRREGULAR DIAL TONE —If you have voice mail service, you might hear an
irregular dial tone when you have messages. Contact your telephone company for
instructions on restoring a dial tone.