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88 Solving Problems
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General Program Problems
A program crashes
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program stops responding
A solid blue screen appears
Error messages appear
SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
END THE PROGRAM
1 Simultaneously press <Ctrl><Shift><Esc>.
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click End Task.
TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or
a proper shutdown (see page 103), press the power button until the computer
turns off. Press the power button again to restart the computer. The solid blue
screen appears because you were not able to perform a proper Windows
®
shutdown. ScanDisk automatically runs during the start-up process. Follow the
instructions on the screen.
REVIEW "ERROR MESSAGES"—Look up the message and take the appropriate
action. See the software documentation.