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Solving Problems 89
CD or DVD Problems
If you cannot play a CD, CD-RW, or DVD
NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.
High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a
defect with the drive or the CD.
If you cannot eject the CD, CD-RW, or DVD drive tray
ENSURE THAT WINDOWS
®
RECOGNIZES THE DRIVE — Click the Start button
and click My Computer, or right-click the Start button and click Explorer. If the
drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive. Insert a bootable disk and restart the computer. Verify that the
light is blinking, indicating normal operation.
TRY ANOTHER DISC — Insert another disc to eliminate the possibility that the
original disc is defective.
ADJUST THE WINDOWS VOLUME CONTROL — Double-click the speaker icon in
the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted.
REINSTALL THE DRIVE
1 Save and close any open files, exit any open programs, and shut down the
computer (see page 103).
2 Remove the drive. See "Using the Module Bay" on page 55 for instructions.
3 Reinstall the drive.
4 Turn on the computer.
CLEAN THE DRIVE OR DISC — See "Cleaning Your Computer" in the Dell
Inspiron Help file for instructions. To access the help file, see page 18.
1 Ensure that the computer is turned off.
2 Straighten a paper clip and insert one end into the eject hole at the front of
the drive; push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.