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Customer Support
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This appendix reviews the EMC process for detecting and resolving
software problems, and provides essential questions that you should
answer before contacting the EMC Customer Support Center.
This appendix covers the following topics:
◆ Support Tool ......................................................................................A-2
◆ Overview of Detecting and Resolving Problems .........................A-3
◆ Troubleshooting the Problem..........................................................A-4
◆ Before Calling the Customer Support Center...............................A-5
◆ Documenting the Problem...............................................................A-6
◆ Reporting a New Problem...............................................................A-7
◆ Sending Problem Documentation...................................................A-8
Customer Support