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Departmental Switch Models DS-16B and DS-8B Web Tools User Guide
Customer Support
Troubleshooting the Problem
Please perform the relevant diagnostic steps before you contact the
EMC Customer Support Center:
1. Read the documentation carefully.
2. Reconstruct the events leading up to the problem and describe
them in writing.
3. Run some test cases to reproduce the problem.
If you encounter a problem that requires technical programming or
analysis, call the nearest EMC office or contact the EMC Customer
Support Center at one of the following numbers:
United States: (800) 782-4362 (SVC-4EMC)
Canada: (800) 543-4782 (543-4SVC)
Worldwide: (508) 497-7901
Please do not request a specific support representative unless one has already
been assigned to your particular system problem.