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A
Overview of Detecting and Resolving Problems
A-3
Customer Support
Overview of Detecting and Resolving Problems
EMC software products are supported directly by the EMC Customer
Support Center in the United States.
EMC uses the following process to resolve customer problems with
its software products (Figure A-1).
Figure A-1 Problem Detection and Resolution Process
Problem
Detection
Refer to
Technical Support
Appendix in this Manual
Collect Problem
Information as
Directed
Contact the EMC Customer
Support Center:
U.S.:
Canada:
Worldwide:
(800) SVC-4EMC
(800) 543-4SVC
(508) 497-7901
Confirm that the
Problem is Software
Related
Call will be Directed
to an EMC Software
Support Engineer
Problem is
Tracked and
Managed to
Resolution