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194 | Solving Problems
Solving Operational Problems
If you can’t turn the printer on, if it stops printing unexpectedly, or if
nothing prints, check the following:
• Paper is loaded correctly.
• The printer is plugged securely into a working electrical outlet that’s not
controlled by a switch or timer.
• The interface cable is securely connected to the printer and your system.
• The voltage supplied by the electrical outlet matches the voltage on the
printer’s rating label. If not, turn off the power and unplug the power
cord immediately. Contact Epson for assistance; see page 13 for details.
If none of these suggestions help, try the solutions below.
The bottom edge of your
print is smeared.
◗ The paper is curled toward the printable side. Flatten the paper or curl it
toward the other side.
◗ Make sure the Media Type setting in your printer software is correct.
◗ If you’re printing on non-Epson media, you may need to adjust the paper
thickness setting or drying time. Use your printer software (page 97 or
page 113 for Mac OS X or page 141 for Windows) to choose the correct
setting. When you’re done printing with a custom paper configuration, be
sure to return the setting to standard (STD).
◗ If printing on thick paper, the PLATEN GAP setting may be incorrect. Use the
control panel to change the setting to WIDE or WIDER; see page 77.
Problem Solution
Problem Solution
The printer stops printing
unexpectedly.
◗ If the Pause/reset light is flashing, the printer is performing a
maintenance procedure or waiting for ink to dry. Check the display message
and lights on the control panel. Wait until the light stops flashing.
◗ Check the display message and lights on the control panel to see if an error
has occurred. Follow the instructions for the messages beginning on
page 186.
The printer sounds as if it’s
printing, but nothing prints.
◗ Follow the instructions beginning on page 162 to clean the print head.
◗ Communication between the computer and printer may have been
momentarily interrupted. Try restarting the computer and printing again.