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Troubleshooting 270
EPSON AcuLaser C3800 User's Guide
Paper does not feed from the optional paper cassette
Feed jam when using the optional paper cassette
An installed option cannot be used
Cause What to do
The paper guides are not set correctly. Make sure that the paper guides in the optional
paper cassettes are set to the correct paper size
positions.
The optional paper cassette may not be
installed properly.
See "Optional Paper Cassette Unit" on page 211 for
instructions on installing an optional paper cassette
unit.
The paper source setting may not be correct. Make sure you have selected the proper paper
source in your application.
There may be no paper in the paper
cassette.
Load paper into the selected paper source.
Too many sheets may be loaded in the paper
cassette.
Make sure that you have not tried to load too many
sheets of paper. For the maximum paper capacity
for each paper source, see "MP tray" on page 32,
"Standard lower paper cassette" on page 33, and
"550-sheet Paper Cassette Unit" on page 33.
The paper size is not set correctly. Make sure to set the paper guides in the optional
paper cassette correctly.
Cause What to do
The paper is jammed at the optional paper
cassette.
See "Clearing Jammed Paper" on page 247 to clear
jammed paper.
Cause What to do
The installed option is not defined in the
printer driver.
For Windows users:
You have to make settings manually in the printer
driver. See "Making Optional Settings" on page 71.
For Macintosh users:
When you have attached or removed printer
options, you need to delete the printer using Print
Setup Utility (for Mac OS X 10.3 and 10.4), Print Center
(for Mac OS X 10.2 or below), or Chooser (for Mac
OS 9), and then re-register the printer.
For Mac OS X, start EPSON Status Monitor before
re-registering the printer.