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Troubleshooting 271
EPSON AcuLaser C3800 User's Guide
Correcting USB Problems
If you are having difficulty using printer with a USB connection, see if your problem is listed
below, and take any recommended actions.
USB connections
USB cables or connections can sometimes be the source of USB problems. Try one or
both of these solution.
❏ For best results, you should connect the printer directly to the computer’s USB port. If
you must use multiple USB hubs, we recommend that you connect the printer to the
first-tier hub.
Windows operating system
Your computer must be a model pre-installed with Windows XP, XP x64, Me, 98, 2000,
Server 2003, or Server 2003 x64, a model that was pre-installed with Windows 98 and
upgraded to Windows Me, or a model that was pre-installed with Windows Me, 98, 2000,
Server 2003, or Server 2003 x64, and upgraded to Windows XP or XP x64. You may not
be able to install or run the USB printer driver on a computer that does not meet these
specifications or that is not equipped with a built-in USB port.
For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB problems. Take note of the
following and perform the recommended checks to ensure proper installation.
Checking printer software installation for Windows XP, XP x64, 2000, Server
2003, or Server 2003 x64
When using Windows XP, XP x64, 2000, Server 2003, or Server 2003 x64, you must follow
the steps in the Setup Guide packed with the printer to install the printer software.
Otherwise, Microsoft’s Universal driver may be installed instead. To check if the Universal
driver has been installed, follow the steps below.
1. Open the Printers folder, then right-click the icon of your printer.