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Troubleshooting 277
EPSON AcuLaser C3800 User's Guide
The printer does not print
The printer driver or printer that you need to use does not appear in
the Printer Setup Utility (Mac OS 10.3.x and 10.4.x), Print Center
(Mac OS 10.2.x), or Chooser (Mac OS 9)
The printer’s emulation mode setting for the
interface that you are using is incorrect.
The emulation mode can be set individually for each
interface which receives print job data. Set the
emulation mode for the interface you are using to
PS3.
Set the emulation mode through the SelecType
Emulation menu on the printer. See "Emulation
Menu" on page 173.
Cause What to do
The Print to file check box is selected in the
Print dialog box (except on Mac OS X).
Clear the Print to file check box in the Print dialog
box.
The Save as File check box is selected on the
Output Option sheet in the Print dialog box
(Mac OS X only).
Clear the Save as File check box on the Output
Option sheet in the Print dialog box.
An incorrect printer driver is selected. Make sure that the PostScript printer driver that you
are using to print is selected.
For Mac OS 9 users only
The Unlimited Downloadable Fonts check box
on the PostScript Options setup option page
in the Page Setup dialog box is selected.
Clear the Unlimited Downloadable Fonts check box.
The Emulation menu in the printer’s Control
Panel is set to a mode other than Auto or PS3
for the interface that you are using.
Change the mode setting to either Auto or PS3.
Cause What to do
QuickDraw GX is in use (Mac OS 9). This printer’s driver does not support QuickDraw GX.
Disable QuickDraw GX.
The printer name has been changed. Ask the network administrator for details, then select
the appropriate printer name.
The AppleTalk zone setting is incorrect. Open the Printer Setup Utility (Mac OS 10.3.x and
10.4.x), Print Center (Mac OS 10.2.x), or Chooser
(Mac OS 9), then select the AppleTalk zone that the
printer is connected to.