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5-4 Troubleshooting
Problems and Solutions
Most printer problems are easy to solve. Use the information in
this section to find the cause and solution to any printer problems
that occur.
Determine what type of problem occurred, and see the
appropriate page listed below:
Power supply problems. . . . . . . . . . . . . . . . page 5-5
Single-sheet paper loading or
feeding problems . . . . . . . . . . . . . . . . . . . . . page 5-6
Continuous paper loading or
feeding problems . . . . . . . . . . . . . . . . . . . . . page 5-8
Printing position problems . . . . . . . . . . . . . page 5-9
Printing or printout quality problems. . . . page 5-11
You can also use the self test feature to determine whether the
printer or the computer is causing the problem. See “Printing a
Self Test” on page 5-18 for instructions.
To pinpoint communication problems, experienced users may
want to use the printer’s hex dump mode, described in “Printing
a Hex Dump” on page 5-19.
To clear a paper jam, see “Clearing Paper Jams” on page 5-16.