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Items to check before contacting the dealer where you
bought the scanner
Check the following items before you contact the dealer where you bought the scanner.
General Details
Meaning Findings
Model
(Example) fi-5650C
Serial No. (*)
(Example) 000001
Production date (*)
(Example) 2004-01 (January, 2004)
Date of purchase
Symptom
Frequency of trouble
Total Page Count(ADF) (**)
*Please confirm the necessary information in the product label. (Refer to 6.4 Checking
labels on the scanner)
** Please confirm the Software Operation Panel. (Refer to 5.1 Consumable and
Replacement Cycle)
Installation or PC connection issues
Trouble of connection to your PC
Meaning Findings
OS
Displayed error message
(For support engineers, please record the error message and send images of captured
screen.)
Interface
(Example) SCSI interface
Interface controllers
(Example) made by Adaptec SCSI Card 2940AU
Feed system trouble
Meaning Findings
Document type
Main purpose of use
Last cleaning date
Value of Consumable counter
(Example) Pick roller set counter XXX
Displayed sign or number on
the Operator panel at trouble
Imaging system trouble
Meaning Findings
Type and version of scanner
driver
Type of interface controller
(Example) made by Adaptec SCSI Card 2940AU
OS (Windows)
Application software
(Example) ScandAll 21, Acrobat
Others
Meaning Findings
Can you send us both the original document and
the scanned images by e-mail or Fax?