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Security functions
66 A26391-K144-Z120-1-7619, edition 2
Troubleshooting
Security panel
You have forgotten your password or passwords.
If you have forgotten the user password, you can reset the forgotten user password and specify a
new user password with the supervisor password.
If the Security panel is active and you have forgotten both the user password and the supervisor
password, then contact our help desk. You must provide proof of ownership for the notebook. Then
the help desk will refer you to our service partner, who will unlock your notebook (for a charge).
BIOS passwords
You have forgotten your user and/or supervisor password.
If you have forgotten your user password, enter the supervisor password or contact your system
administrator. If the supervisor password is also no longer available, contact our help desk. You
must provide proof of ownership for the notebook. Then the help desk will refer you to our service
partner, who will unlock your notebook (for a charge).
SmartCard reader
Your SmartCard is not recognised.
Make sure you have inserted your SmartCard into the SmartCard holder with the chip facing
upward. Also make sure you are using a supported SmartCard. Your SmartCard must comply with
the ISO standard 7816-1, -2 or -3.
You have forgotten your PIN.
If you work in a network, contact your system administrator, who can unlock your notebook with an
Admin PIN.
You have lost your SmartCard.
If you work in a network, contact your system administrator, who can boot your notebook with an
Admin SmartCard.
You have lost your user and/or supervisor SmartCard.
If you have lost your User SmartCard, you can continue working with the Supervisor SmartCard and
can initialise a new User SmartCard or deactivate the SystemLock function. If you have lost the
Supervisor SmartCard, you can also continue working, but you no longer have all rights and cannot
initialise another Supervisor-SmartCard.
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If you have lost both SmartCards, you cannot boot your system.
Please contact our help desk. You must provide proof of ownership for the notebook. Then the help
desk will refer you to our service partner, who will unlock your notebook (for a charge).