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Contacting Gateway
You can access the following services through your telephone to get answers to your questions:
Resource Service description How to reach
Fax on demand
support
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s fee-based
software tutorial
service
Get tutorial assistance for software issues billed
by the minute.
800-229-1103 (charged to your credit card)
900-555-4695 (charged to your telephone bill)
Gateway Technical
Support
Talk to a Gateway Technical Support
representative about a non-tutorial technical
support question.
TDD Technical Support (for hearing impaired) is
available:
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time
800-846-2301 (US)
800-846-3609 (Canada and Puerto Rico)
605-232-2191 (all other countries)
800-846-1778 (TDD)
Sales, accounting,
and warranty
Get information about available systems,
pricing, orders, billing statements, warranty
service, or other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
Identifying your model
Gateway model number
The label on the back of your Media Center PC contains
information that identifies your PC model and its features.
Gateway Technical Support will need this information if
you call for assistance.
Gateway serial number
You can locate the Gateway serial number:
• Printed on a white sticker on the back of your Media
Center PC.
• Printed on the customer invoice that came with your
Media Center PC. The invoice also contains your
customer ID number.