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Troubleshooting
The CD is scratched or
dirty.
Try cleaning the CD with a lint-free cloth.
Check the CD for scratches.
The CD drive needs to
be added as new
hardware.
From the Control Panel window (Start |
Settings | Control Panel), double-click Add
New Hardware. Follow the directions for
adding the drive. If you are not experienced
with this procedure, call technical support.
The secondary IDE
device may be disabled
Restart your computer, then press F1 to enter
the BIOS Setup utility program. From the
Advanced | IDE Configuration menu, set the
IDE Controller to Both and the Secondary
IDE Master to Auto
The CD cables are not
installed correctly.
Open the system, then check all cables
between the CD controller and the CD drive.
The CD drive may be
defective.
Replace the CD drive.
Probable Cause Solution