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CHAPTER 5: Troubleshooting
82
Internet
See also “Modem (dial-up)” on page 85.
You cannot connect to the Internet
• If you are using the dial-up modem USB dongle, make
sure that the modem cable is plugged into the modem
jack on the dongle and not the Ethernet network jack on
the power module.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP
technical support for help.
• Make sure that you do not have a problem with your
modem. For more information, “Modem (dial-up)” on
page 85.
You see an “Unable to locate host” message and are unable
to browse the Internet
• This problem can occur when you have typed a URL (Web
address) incorrectly, you have lost your Internet
connection, or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP
connection and close your browser, then reconnect and
open the browser. If you still get the error, your ISP may
be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
• If you are using a dial-up connection, the condition of the
telephone lines in your residence or at your local
telephone service
• The condition of the Internet computers to which you
connect and the number of users accessing those
computers
• The complexity of graphics and multimedia on Web
pages
• Having multiple Web browsers open, performing
multiple downloads, and having multiple programs
open on your computer
• The programs that run automatically at startup. Run a
virus scan and spyware scan.
Help
For more information about troubleshooting Internet
connections, click Start, then click Help and Support. Type the phrase
troubleshooting connections in the Search Help box, then press
E
NTER.
8512740.book Page 82 Thursday, September 27, 2007 2:43 PM