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• Try another telephone line (either a different telephone
number in your house or a telephone line at a different
location). If you can connect on this line, call your
telephone service.
• Try connecting with the modem at a lower connection
speed. If reducing the connect speed lets you connect,
call your telephone service. The telephone line may be
too noisy.
You cannot connect to the Internet
• The ISP may be having technical difficulties. Contact your
ISP for technical support.
• See if the modem works with a different
communications program. The problem may be with
just one program.
• Review the troubleshooting information under
“Internet” on page 82.
Your dial-up modem dongle does not connect at 56K
Current FCC regulations restrict actual data transfer rates over
public telephone lines to 53K. Other factors, such as line noise,
telephone service provider equipment, or ISP limitations, may
lower the speed even further. The speed at which you can
upload data is limited to 48K.
The modem is not recognized by your computer
• If the modem shares the telephone line with another
device, make sure that the telephone line is not in use
(for example, someone is on the telephone, or another
modem is in use).
• Use a modem cable instead of a telephone cable. Some
telephone cables do not meet required cable standards
and may cause problems with the modem connection.
• Shut down and restart your computer.
• Run Windows modem diagnostics.
To run modem diagnostics:
1 Close all open programs.
2 Click (Start), then click Control Panel. The
Control Panel window opens.
3 Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
4 If the Location Information dialog box opens, enter
your location information, then click OK.
8512740.book Page 87 Thursday, September 27, 2007 2:43 PM