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Memory card reader
The drive letters for the memory card slot does not appear
in the Computer window
• The memory card reader was temporarily uninstalled
using the Remove Hardware icon in the system tray.
Reboot your computer, and your card reader will be
re-installed.
Modem (cable or DSL)
My computer cannot connect to the Internet.
• Make sure that your modem is connected to the network
jack on the power module.
• See the documentation that came with your modem for
additional troubleshooting information.
Modem (dial-up)
See also “Internet” on page 82.
Your modem does not dial or does not connect
• If you are using the dial-up modem USB dongle, make
sure that the modem cable is plugged into the modem
jack on the dongle and not the Ethernet network jack on
the power module.
• Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
• Make sure that the modem cable is less than 6 feet
(1.8 meters) long. The longer the cable, the more static
may be on the line.
• Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging a
working telephone into the telephone wall jack.
• If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that all
messages are cleared and call waiting is disabled before
using the modem. Contact your telephone service to get
the correct code to temporarily disable the service. Also
make sure that the modem dialing properties are set
correctly.
To check the dialing properties:
1 Click (Start), then click Control Panel. The
Control Panel window opens.
8512740.book Page 85 Thursday, September 27, 2007 2:43 PM